Return & Refund Policy

Return & Refund Policy

Last Updated: [Insert Date]

At BIDOOZ, customer satisfaction is important to us. Due to the nature of our products, certain items are classified as non-returnable.

Non-Returnable Products

For hygiene, safety, and quality assurance reasons, the following products cannot be returned once delivered:

  • Opened skincare products
  • Used personal care products
  • Products with broken seals
  • Customized or personalized products
  • Promotional or clearance items
  • Gift cards

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging

We will review the issue and provide a replacement or refund if approved.

Refund Eligibility

Refunds may be approved only when:

  • The wrong item was shipped
  • The product arrived damaged or defective
  • The item was lost during shipping and confirmed by the carrier

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days after approval.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Contact Us

For refund-related inquiries:

Email: support@bidooz.com